1. Cancellation Policy

a. You are welcome to reschedule or cancel for free up to 48 hours before your appointment.

b. If you reschedule or cancel within 24 hours you'll be charged the deposit.

c. If you reschedule or cancel within 12 hours you’ll be charged the full amount of the session.

d. If you’re booking a workshop, you are able to reschedule or cancel for free up to 48 hours before your appointment. If you reschedule or cancel with 24 hours you’ll be charged the full amount.

2. Deposit Requirement

Upon confirmation of the booking, a £25 deposit will be required for treatments. Unfortunately, I cannot accept any bookings without the full deposit being paid. You hereby agree to comply with this deposit policy.

3. Data Protection

THE RE:BALANCED are registered with the ICO. We adhere to the Data Protection Act 2018. This website and our booking system are fully encrypted to ensure the security and privacy of your personal information. You can read the GDPR Privacy Notice here.

4. Appointment Times

Please be mindful that arriving late to an appointment will result in a necessary reduction in the treatment time, which will still be billed at the full treatment price.

If you are more than 30 minutes late for a treatment, this will count as a ‘no show’.

5. Health Conditions

All clients are required to complete a consultation form and inform us of any health conditions, allergies, injuries, or surgeries that could affect your choice of treatment. We are committed to Data Protection compliance, and all personal data is collected and stored in accordance with these principles.

6. Pregnancy

If you are pregnant, please inform us, and we will gladly amend your treatment to ensure your safety and comfort.

7. Age Policy

If you are under 18 years old, you must be accompanied by an adult for the duration of the treatment. Both you and your guardian will be required to sign a consent form.

8. Treatment Pricing

We reserve the right to amend treatment prices from time to time. THE RE:BALANCED website will always display the most up-to-date pricing information.

By booking an appointment with THE RE:BALANCED you acknowledge that you have read, understood, and agreed to abide by these terms and conditions. We appreciate your cooperation and look forward to providing you with a relaxing and rejuvenating experience.